Shipping Policy

Every HADILCHARM order is packed with care and shipped with tracking. This policy sets out our processing times, shipping options, delivery estimates and how we handle customs, delays and undelivered parcels. It forms part of our Terms of Service.

1. Order processing

Orders are prepared for dispatch within 1 to 2 business days of payment being confirmed. Business days are Monday to Friday, excluding public holidays in the United Arab Emirates. Orders placed at a weekend or on a public holiday are processed on the next business day.

During launches, sale periods and peak seasons, processing can take one or two days longer. If we expect a delay on your order, we email you before it is dispatched.

2. Shipping within the United Arab Emirates

  • Standard delivery: free, typically within 7 days
  • Express delivery: AED 20.00, typically 1 to 3 business days

Delivery is made to addresses within city limits. Addresses classified by our carrier as remote or extended areas may require additional arrangements; we contact you before dispatch if that applies to your order.

3. International shipping

Two options are offered at checkout. The exact price and the delivery estimate for your country are shown before you confirm your order:

  • Standard delivery: free, tracked — Germany typically 7 to 10 days, Iraq 2 to 4 weeks, all other destinations 2 to 3 weeks.
  • Express delivery, tracked — Germany AED 20.00, typically 3 business days; Iraq AED 121.00, typically 7 days; all other destinations AED 40.00, typically 7 days.

We currently ship to: Albania, Algeria, Andorra, Australia, Austria, Bahrain, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Comoros, Croatia, Cyprus, Czechia, Denmark, Djibouti, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Iceland, Iraq, Ireland, Italy, Japan, Jordan, Kosovo, Kuwait, Latvia, Lebanon, Libya, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mauritania, Moldova, Monaco, Montenegro, Morocco, the Netherlands, New Zealand, North Macedonia, Norway, Oman, Palestine, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, Somalia, South Korea, Spain, Sudan, Sweden, Switzerland, Tunisia, Türkiye, Ukraine, the United Kingdom, the United States and Vatican City.

If your country is not on this list, write to contact@hadilcharm.com before ordering. We will tell you whether we can arrange delivery and what it would cost.

Both options are carried by our logistics partner. Delivery times depend on the destination and on customs clearance, and are not guaranteed.

4. Tracking your order

As soon as your parcel leaves us you receive a dispatch confirmation email containing a tracking number and a link to the carrier. Please allow up to 48 hours for the first tracking scan to appear; a number that is not yet showing movement does not mean the parcel has been lost.

5. Customs duties, import taxes and clearance

Our base prices are in UAE Dirham (AED). Prices are displayed in the selected currency, and the currency of your order is shown at checkout. Prices include any taxes applicable in the United Arab Emirates. They do not include import duties, VAT, GST, customs handling fees or brokerage charges in the destination country.

For international orders you are the importer of record. Any duties or taxes levied on import are charged by your local authorities and are payable by the recipient, in addition to the amount paid to us. These charges are set by your country, not by HADILCHARM, and we cannot calculate or refund them.

If a parcel is refused at customs or on delivery, or is returned to us because import charges were not paid, we refund the value of the goods less the outbound shipping cost and any charges the carrier passes on to us.

6. Delivery addresses

Please check your delivery address carefully before completing checkout. We can only amend an address before the parcel has been dispatched — contact us immediately if you notice a mistake. We are not able to reimburse orders that are lost because an incomplete or incorrect address was supplied.

7. Failed delivery attempts

Carriers normally make two or three delivery attempts and may leave the parcel at a local pick-up point. If a parcel is unclaimed and returned to us, we refund the value of the goods less the outbound shipping cost and any return charges. If you would like it sent out again, a new shipping charge applies.

8. Delays and lost parcels

Carrier networks, weather and customs can all cause delays that are outside our control. Contact us at contact@hadilcharm.com if:

  • tracking has not updated for 10 consecutive business days; or
  • a UAE order has not arrived within 12 business days of dispatch; or
  • an international order has not arrived within 20 business days of dispatch.

We will open an investigation with the carrier. If the parcel is confirmed lost, you may choose a free replacement or a full refund including the shipping charge you paid.

9. Damaged parcels

If a parcel arrives visibly damaged, photograph it before opening where you can, and contact us within 7 calendar days of delivery. Damaged and faulty goods are handled under our Refund Policy at no cost to you.

10. Contact

HADILCHARM BRAND - FZCO
IFZA Business Park - Building A2 - Nadd Hessa - Dubai Silicon Oasis - Dubai, United Arab Emirates
Email: contact@hadilcharm.com

Last updated: 16 October 2026